So, you've discovered some unauthorized skins on your Dead by Daylight (DBD) account – those pesky hacked skins. It's frustrating, and you want them gone. This guide will walk you through the steps you need to take to report the issue and hopefully get those illegitimate skins removed. Remember, using hacked skins is against DBD's Terms of Service, and it's important to play fair.
Understanding the Problem: Why Hacked Skins Appear
Before we dive into solutions, let's understand how hacked skins end up on accounts. They usually appear through:
- Compromised Accounts: Someone might have gained unauthorized access to your account credentials (email and password) and added the skins.
- Third-Party Software: Using unofficial, third-party programs or cheats to modify the game can sometimes lead to unwanted changes to your in-game items. This is risky and can get your account banned.
- Malware/Phishing: Malicious software or phishing scams can steal your login details.
Important: Do not try to remove the skins yourself. Attempting to do so might violate DBD's terms of service and result in a permanent ban.
Reporting the Issue to Behaviour Interactive
The only reliable way to remove hacked skins is to report the issue to Behaviour Interactive, the developers of Dead by Daylight. Here's how:
1. Gather Your Information
Before contacting support, collect the following:
- Your DBD Username: This is the name displayed in-game.
- Platform: Specify if you're playing on PC (Steam, Epic Games Store), PlayStation, Xbox, or Nintendo Switch.
- Screenshots or Videos: Visual evidence of the hacked skins is crucial. Take clear screenshots showcasing the offending items.
- Account Details: Be ready to provide your email address associated with the DBD account (if different from the one you use for support).
2. Contact Behaviour Interactive Support
Behaviour Interactive offers support through various channels. Check their official website for the most up-to-date contact information. Look for a support section or FAQ, which often includes contact forms or email addresses.
What to Include in Your Report:
- Clearly state that you have unauthorized skins on your account.
- Provide all the information gathered in step 1.
- Explain how you believe your account was compromised (if you suspect a breach).
- Request that the hacked skins be removed from your account.
Preventing Future Hacks: Protecting Your Account
Prevention is always better than cure! Here are some steps to protect your DBD account:
- Strong Passwords: Use unique and strong passwords for all your online accounts, including your DBD account. Consider using a password manager.
- Two-Factor Authentication (2FA): Enable 2FA on your DBD account if possible. This adds an extra layer of security.
- Beware of Phishing: Be cautious of suspicious emails, links, or websites claiming to be related to Dead by Daylight. Never enter your login details on unofficial websites.
- Keep Your Anti-Virus Up-to-Date: Regularly update your antivirus software to protect your computer from malware.
- Don't Use Third-Party Software: Avoid using unofficial programs or cheats, as this can compromise your account security.
Patience and Persistence
Getting a response from support might take some time. Be patient and persistent. If you don't hear back within a reasonable timeframe, follow up with your support ticket.
Remember, playing fair and respecting the game's terms of service is crucial for a positive gaming experience. By following these steps and taking preventative measures, you can safeguard your DBD account and enjoy the game without the hassle of unwanted hacked skins.